Privacy Policy

Overview

Bark & Blaze respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you visit this website, request information, or book services with us.

Bark & Blaze operates as a Virginia-based pet care business serving Fairfax County and uses third-party scheduling and payment providers.

Information We Collect

We may collect the following categories of information:

• Contact information, such as your name, email address, and phone number.
• Booking information, such as requested services, appointment dates, and notes you provide.
• Service information, such as your address, home access instructions, emergency contact details, veterinarian information, and pet profile details.
• Pet-related information, such as age, medical conditions, medications, feeding instructions, triggers, behavior notes, and safety concerns you disclose.
• Transaction information associated with bookings and payments.
• Website usage data that may be collected automatically by our hosting provider or embedded tools, such as IP address, browser type, device information, referring pages, and basic usage analytics.

How We Collect Information

• Directly from you when you contact us, submit information, or book services.
• Through our scheduling and booking provider, including Cal.com or a successor platform.
• Through our payment processor, including Stripe or a successor processor used through our booking platform.
• Automatically through website hosting, cookies, server logs, and embedded services.

How We Use Information

• To respond to inquiries and schedule meet-and-greets or services.
• To deliver pet care services safely and reliably.
• To communicate with you about appointments, changes, emergencies, and visit updates.
• To process payments, refunds, and booking-related administration.
• To maintain records relating to service history, care instructions, and safety concerns.
• To improve the website, booking flow, and service operations.
• To comply with legal obligations, resolve disputes, and protect our rights, customers, pets, and property.

How We Share Information

We do not sell your personal information. We may share information:

• With service providers that help us operate the website, process bookings, host data, communicate with customers, or process payments.
• With veterinarians, emergency contacts, or first responders when reasonably necessary to protect your pet or respond to an emergency.
• With insurers, legal advisors, or authorities when required to investigate incidents, defend claims, or comply with law.
• With your consent or at your direction.

Third-Party Services

This website may use or link to third-party services, including Cal.com for scheduling and Stripe for payments. Those providers may collect, use, and store information under their own terms and privacy notices. Bark & Blaze is not responsible for the privacy or security practices of third-party platforms.

Cookies And Analytics

We or our service providers may use cookies, pixels, embedded scripts, or similar technologies to keep the website functioning, understand basic traffic patterns, and improve the site. You can control cookies through your browser settings, although some website features may not function properly if cookies are disabled.

Data Retention

We retain information for as long as reasonably necessary to operate the business, maintain service records, address disputes, satisfy tax or insurance obligations, and protect the safety of pets, clients, and the business. Retention periods may vary depending on the type of information and the reason it was collected.

Security

We use reasonable administrative, technical, and physical safeguards appropriate to the size of the business and the nature of the information we maintain. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

This website is not directed to children under 13, and Bark & Blaze does not knowingly collect personal information directly from children through the website.

Your Choices And Requests

You may contact Bark & Blaze to request access to, correction of, or deletion of personal information we maintain about you, subject to legal, safety, fraud-prevention, recordkeeping, and business requirements. Depending on the size and data practices of the business, certain privacy laws may or may not apply, but we will try to handle reasonable requests in good faith.

Changes To This Policy

Bark & Blaze may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective or updated date.

Contact

For privacy questions or requests, contact Bark & Blaze atteam@barkblaze.com or (703) 539-2803.